Possible Charges for EU Customers

We are with you – this new situation is definitely confusing!

Below is our attempt to make things a little more understandable, and we hope its useful.  If you have any helpful info or links to share, please do let us know and we’ll update this page.

VAT

Post Brexit, we no longer charge VAT on purchases being shipped to the EU. On checkout you will see your order total EXCLUSIVE of UK VAT.

However, you will now need to pay Import VAT as defined by the country you are shipping your order to.

As we understand it, the VAT will be applied based on the cost of the goods you have purchased, plus any duties paid, plus the shipping costs.

Information on the VAT rates of all EU countries can be found here. (pdf download)

National Tax Websites for all EU countries can be found here.

CUSTOMS DUTIES

All the parcels we send to Europe are ‘Delivery Duty Unpaid’. This means that any customs duties must be paid by the recipient.

If your total order value (excluding shipping costs) is above €150, you are likely to have to pay customs duties.

We understand that currently orders with a total value of €22 (ex shipping costs) are exempt from customs duties in some countries (€10 in others), but that this is likely to change after 1 July 2021.

CUSTOMS CLEARANCE

There is a possibility that the country you are shipping your parcel to might levy customs clearance charges on your order. So far we have NOT heard of this occurring on any orders we have sent out.

FAQs

Who will notify me of any / all of the above charges?

Either the local customs authority in the country you are shipping to, the postal operator in the country you are shipping to, or the courier company we have used to ship your parcel.

We send all our international parcels via tracked services, and you should receive an email from the courier company with your tracking reference included shortly after receiving a dispatch notification from our website.

You will be able to match the tracking reference sent by the courier company with any payment request from any of the above authorities in order to verify that the payment request is legitimate (and indeed which parcel is which if you have ordered goods from multiple retailers).

What about gifts?

If your order is a gift, and you let us know this in the ‘Order Notes’ on checkout, we will mark your package as a gift where possible. This is NOT always possible, and so please bear in mind that any and all of the above charges may be levied on your parcel by the local authorities.

What happens if I don’t pay any of the charges above?

Once you have ordered from us, please keep a close eye on your email inbox, your email’s spam folder, and your physical post. We will NOT be notified if you have to pay any charges in order to release your parcel, only you will be notified.

Parcels will be held by customs until payments are made.

Any payments not received by the relevant authorities may result in parcels being returned to us or, in some cases, destroyed. If a parcel is returned to us and you wish it to be re-sent to the original address or an alternative address, we will invoice you for the re-shipping charges. We will not re-ship any packages until the re-shipment charges have been paid in full.

USEFUL LINKS

Buying goods online coming from a non-European Union country

Information on the VAT rates for all EU countries can be found here. (pdf download)

National Tax Website for all EU countries can be found here.