UK Delivery

Current Delivery Situation

We are dispatching orders as normal.

UK orders are generally arriving 3 working days after dispatch, but in some areas of the country (London in particular) we are seeing delivery times of up to 2 weeks in extreme cases.

We are unfortunately not able to offer a guaranteed next day delivery service at this time.

International Orders to the USA are currently arriving within a few days. Orders to Europe are arriving within 1-2 weeks. Orders to the rest of the world vary by country but can take up to 3 weeks.

We are doing everything we can to make sure your soaps get to you as quickly as possible, and Royal Mail and the courier companies are likewise doing the same. Parcels rarely go missing nowadays and so we kindly ask for your patience when waiting for your order to arrive.

If you need any help with your order, please get in touch with us via email or the contact form and we will respond promptly.

We really appreciate your support, particularly at this difficult time, and wish you and your families a happy and healthy 2021.


Fast, great value, and often FREE!

We try our best to make our shipping rates easy to understand and as low as possible.

We also dispatch right up until the last post, so many packages ordered late in the day may still arrive within the next 1-2 days!


UK Standard Flat Rate Delivery

FREE on orders above £50, Flat Rate of £4.75 for orders below £50.
Most items dispatched same day (Monday to Friday).
Delivery typically within 2 working days, generally within 3 working days (Monday to Saturday).
Small & medium orders via Royal Mail – tracked and untracked services; Large orders via UPS – fully tracked.


UK Guaranteed Next Day Delivery (not currently available)

Flat Rate of £11.95.
Orders must be placed before 12pm midday.
Orders delivered before the end of the next business day (Monday to Friday) via UPS/Royal Mail – fully tracked service.


Unsure which service to choose?
Below is some detailed information about our two UK delivery options.


When will I get my soaps?

UK Standard Flat Rate Delivery Service –

DISPATCH
Most orders are dispatched the very same day they are placed (Monday to Friday).
You will receive an email once we have dispatched your order.

ARRIVAL
Small and Medium orders (up to 12 bars or similar*) generally arrive within 2 days (Monday to Saturday), following dispatch. Sent via Royal Mail 48 service.

Large orders (above 12 bars or similar*) generally arrive the next business day (Monday to Friday), following dispatch. Sent via UPS, fully tracked – you will receive tracking details via email.

*Our soaps are handmade and therefore packages can vary in weight.

Note that this delivery service does not operate on  UK Bank Holidays or during our occasional seasonal breaks.


UK Guaranteed Next Day Delivery Service

You will receive your order by the end of the next business day (Monday to Friday), provided that your order has been placed before 12pm midday. Sent via Royal Mail or UPS, fully tracked services – you will receive tracking details via email.

Orders placed before 12pm midday on a Friday will be delivered by the end of the business day the following Monday.

Orders placed after our 12pm midday deadline are not guaranteed to arrive by the end of the following business day (Monday to Friday).

Orders placed after our 12pm midday deadline are not eligible for postage refunds if the package does not arrive by the end of the following business day (Monday to Friday).

Note that this delivery service does not operate on  UK Bank Holidays or during our occasional seasonal breaks.


Other delivery options

If you need your package delivered to an international location we don’t ship to as standard, or you have a different non-standard delivery requirement, that’s not a problem.

Just get in touch with us by phone on 01480 860 137 or via email and we’ll do our best to accommodate you.

Any questions? We’re here.